We understand that things come up. As we will be sending you appointment reminders to help you keep your appointment. We only ask in return that you notify us as soon in advance so we can use that time to serve other clients in cases where you must cancel. You can cancel your appointment online up to 24 hours in advance of your appointment at no charge. In cases where you do not have 24 hours, we will try our best to re-use the appointment for other clients. However if we are unable to do so, you will be charged as a no show.
Our fees are based on a time and expense model. We use average time of appointments, preparation, communication and follow-up time to determine our rates. In order to maintain low rates, we must charge for additional appointment time, communication and customer follow up. So when you are scheduling your appointment, please take into consideration that the more time you schedule, the higher your minimum fee will be.
In order to ensure our accuracy, and make sure you pay the least amount possible we ask that all clients complete our registration forms. New this year are 3 seperate forms: One for new clients, one for returning clients and one for deceased clients. Additional forms may be required based on your answers and tax situation.